Can't save WO from ErgData to Online logbook after firmware update

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Benjamin Deporte
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Can't save WO from ErgData to Online logbook after firmware update

Post by Benjamin Deporte » October 4th, 2022, 12:57 pm

Hi guys,

I'm used to rowing with Erg Data sync'd with PM5. At the end of the WO, the WO would save to Erg Data, then to the online log book. Fine.

I upgraded the PM5 to firmware 2.11 last night. I rowed today - the WO would save to PM5, but would not save to Erg Data, therefore does not show up on the online log book either.

I'm running Erg Data on Android, did not change anything on my phone.

Does anyone have the same issue ?
Should I go back to the previous firmware ?

Thx

Benjamin Deporte
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Re: Can't save WO from ErgData to Online logbook after firmware update

Post by Benjamin Deporte » October 5th, 2022, 3:14 am

Ok, redid some testing this morning with short wo :

- ErgData + PM5 : sync'd ok, in PM5, ErgData, online logbook
- ErgData + PM5 + Polar H10 : sync'd ok, in PM5, ErgData, online logbook
- ErgData + PM5 + Polar H10 + watch Polar Vintage : sync'd ok, in PM5, ErgData, online logbook (the watch is used to sync afterwards to Polar Flow with more accurate calories expense count)

So - everything seems to be working now.

I have no idea what happened...

Tony Cook
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Re: Can't save WO from ErgData to Online logbook after firmware update

Post by Tony Cook » October 5th, 2022, 3:45 am

Benjamin Deporte wrote:
October 5th, 2022, 3:14 am
Ok, redid some testing this morning with short wo :

- ErgData + PM5 : sync'd ok, in PM5, ErgData, online logbook
- ErgData + PM5 + Polar H10 : sync'd ok, in PM5, ErgData, online logbook
- ErgData + PM5 + Polar H10 + watch Polar Vintage : sync'd ok, in PM5, ErgData, online logbook (the watch is used to sync afterwards to Polar Flow with more accurate calories expense count)

So - everything seems to be working now.

I have no idea what happened...
There are several threads on here with people reporting the same issue. Seems to be intermittent. Some reports to C2 support seems to have led to some bug fixes. Personally I have had one session not record in ED so not sync to log book since the upgrade.
Born 1963 6' 5" 100Kg
PBs from 2020 - 100m 15.7s - 1min 355m - 500m 1:28.4 - 1k 3:10.6 - 2k 6:31.6 - 5k 17:34.9 - 6k 20:57.5 - 30min @ 20SPM 8,336m - 10k 36:28.0 - 1 hour 16,094m - HM 1:18:51.7
2021 - 5k 17:26 - FM 2:53:37.0

Bluewale
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Re: Can't save WO from ErgData to Online logbook after firmware update

Post by Bluewale » October 17th, 2022, 4:03 am

Access the LogBook screen (the third ErgData screen). Tap Sync. ErgData will upload any new workouts to your online logbook. The most recent 50 workouts in your online logbook that were not rowed using ErgData may be imported into the ErgData app.

Tonyg
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Re: Can't save WO from ErgData to Online logbook after firmware update

Post by Tonyg » October 20th, 2022, 2:12 pm

I have had the same problem today, workout couldnt save on ergdata :(

had to manually enter rough distance to my online logbook

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Re: Can't save WO from ErgData to Online logbook after firmware update

Post by Tonyg » October 26th, 2022, 1:33 pm

IOS 16, ergdata, still not saving interval workouts, updated Firmware and app and still no joy :(

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Citroen
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Re: Can't save WO from ErgData to Online logbook after firmware update

Post by Citroen » October 27th, 2022, 5:55 am

Send an email to info@concept2.com with these same details. That's the route to the Ergdata developer.

Tonyg
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Re: Can't save WO from ErgData to Online logbook after firmware update

Post by Tonyg » October 28th, 2022, 2:19 pm

thank you @citroen
downloaded a new app version released today 28/Oct/22 and a fixed distance row correctly saved and uploaded :)
fingers crossed

Bluewale
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Re: Can't save WO from ErgData to Online logbook after firmware update

Post by Bluewale » March 11th, 2023, 2:56 pm

Access the LogBook screen (the third ErgData screen). Tap Sync. ErgData will upload any new workouts to your online logbook. The most recent 50 workouts in your online logbook that were not rowed using ErgData may be imported into the ErgData app.






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Stephen_Kaye
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Re: Can't save WO from ErgData to Online logbook after firmware update

Post by Stephen_Kaye » March 11th, 2023, 5:05 pm

ErgData stopped during mid workout. PM5 kept recording, but nothing got uploaded to logbook.

PM5 says app is connected. ErgData on my phone keeps saying to connect to PM5.

Stephen_Kaye
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Re: Can't save WO from ErgData to Online logbook after firmware update

Post by Stephen_Kaye » March 14th, 2023, 4:50 pm

Pulled the batteries from the PM5, put them back in. Everything works as it should now.

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