Skierg defect

[shikyo]

I purchased a Skierg and received it today. I installed it on my office space wall.
It came with a minor defect so I of course let the support team know.
The right hand side panel of main body is not fitted properly and the front upper edge of the panel is about 1/4” sticks out. There is a gouged line along the front edge. I think the panel was once damaged and fixed not well and repainted. Do you think it is common defect? I asked for a replacement panel. I tried to put a photo, however, I couldn’t manage.
I just tried for 15 minutes and have felt much harder than rowerg. I started rowing in July 2020.

[winniewinser]

I purchased a Skierg and received it today. I installed it on my office space wall.
It came with a minor defect so I of course let the support team know.
The right hand side panel of main body is not fitted properly and the front upper edge of the panel is about 1/4” sticks out. There is a gouged line along the front edge. I think the panel was once damaged and fixed not well and repainted. Do you think it is common defect? I asked for a replacement panel. I tried to put a photo, however, I couldn’t manage.
I just tried for 15 minutes and have felt much harder than rowerg. I started rowing in July 2020.

Hope you get it fixed.

The Skierg is a whole new ball game compared to the rower.....quite different in muscles it hits hard. Persevere and it's a great workout.

[shikyo]

Thank you..
Yes, they are sending me a replacement panel. The most of days, I do 10,000 meters on rowerg and I have now added 2,000 meters on skierg since two days ago

[shikyo]

I removed the panel trying to figure out if something is wrong with it, however, I couldn’t see anything seems to be wrong with it. I am not truly sure until I get the replacement. I am now wondering the whole main body part is somewhat not well formed ..
If that is the case there must be many skiergs like mine…

[shikyo]

Now PM5 monitor is acting up and doesn’t pick up my heart rate signal. I know it isn’t problem with heart rate monitor itself since it works with the RowErg. I have tried a dozen times with the SkiErg, however, the results were the same. The PM5 on the SkiErg says “connected”. The monitor sometime shows error message “this PM5 may have a problem”.

[Citroen]

The monitor sometime shows error message “this PM5 may have a problem”.

Send an email to info@concept2.com to ask for advice. It may be a warranty replacement.

[shikyo]

Thank you, Citroen
Yes, I have done by sending emails.
I am now a little worried sending them too many of them.

[shikyo]

They are sending me a replacement PM5 and a side panel. I hope those solve my problems.

[shikyo]

the replacement monitor I received has been working wonderfully