Error 886 Please help

[Jimbea]

Hello
i have a problem with my PM5 . It dosen't let me connect my belt or phone it just says error 886.
And uninstaling the firmware dosen't help either now it shows error 2220-15 or 2220-5.

[Citroen]

What firmware version is it? If less than V22 then start with an upgrade to V22.

[Jimbea]

hmmm, the version is 22

[Citroen]

Then you'll need to call your local Concept2 dealer for support.

http://www.concept2.com/company/international

[grahamf]

I've got the same problem.
The nice folks at the dealer suggested that this is possibly a firmware bug. The solution is to leave out the batteries for at least a minute.
That works for me and I now store the machine without the batteries. The problem seems to re-occur when I reset the clock, which doesn't update properly anymore. As I now do all of my rows using RowPro V5 online, not having a time or date set doesn't bother me.
Also discovered during the correspondence with the dealer that the error report of a broken sensor wire is incorrect because my unit will work perfectly without batteries.
And that the random rebooting is down to not having the correct PM5 battery cover - this is reported on their website with a free upgrade.
I'll upload any further information as it comes in....

[grahamf]

Error 886 problem solved for me by a new PM5 unit replaced under warranty by Concept2.

Full marks for excellent customer service. I can't praise them enough!