IOS App Latest Update Breaks Integrations

[Macca]

Hi

Currently running an iPhone 11 and iWatch 5, all working perfectly before todays app update. The app connections remain connected, after noticing the heart rate wasn't working on the phone I then stopped rowing at which point the app asked me to allow it more to health. I did this and checked health afterwards yet still no heart rate nor does the watch know I am rowing. The workouts are no longer in Fitness either.

I've restarted all devices, on the second time the watch did turn ERG on the watch on but the heartbeat stayed at 0 and Apple Fitness still popped up (normally indicating that the watch doesn't think I'm working out).

Any ideas?

Thanks!

[MPx]

My stuff is all set to auto update, so I'm assuming its the latest. iOS 18.3.2 on an XR and Ergdata 2.6.0 (20250320.35). I don't use a watch but do have a Garmin Dual chest belt linked with Ant+. Everything worked as normal for me tonight.... Are you on different releases to me?

[Macca]

Hi

IOS is latest 18.3.2
WatchOS is 10.6.1

App is 2.6.0 (20250320.35)

I’ve tried reinstalling the app and this time, when doing app connection to health I did get a pop up asking for rights which I enabled all on. Integration from ErgData to Fitness is now working, the HBM on the watch is not working.

[Goatforever]

Same problem here ! The Heart Rate from the Apple Watch connected to ErgData doesn’t work anymore.
How to warn the team ? Just created my account on this forum

[MPx]

Concept2 are always really helpful - email info@concept2.com. Of course it could be an incompatibility with something Apple that they may not be able to do much about.

[Macca]

I was hoping putting the issues and the details here would alert them. I'll email the info address later after one more test (basically I've wiped my watch and reinstalled everything).

I'll update this post if it works or if I hear back from C2.

[p_b82]

C2 don't monitor this forum directly, so anything you need to bring to their attention the email is the best bet.

but that said - putting the details here allows for the community to potentially give any input, as C2 don't tend to send out bulletins on tech related issues. *you just get the updates to the apps / firmware

[farslan]

Had the same issue until this morning. Turns out my watch had a firmware update. Ran the update and also restarted my phone, just in case.
All seems to be working now.

[Goatforever]

Support quickly answered, I just had to toggle on/off Apple Health but in the watch settings, not just in the ErgData app on iPhone.

Go on the watch > settings > Health > Apps > ErgData

[Macca]

Yeah for me it was the watch integrations, which is odd. You'd expect it all to be managed under one roof but not with Apple. I also noticed, when I was having a water break (so stopped rowing but was continuing the workout) that the heart rate appeared on the PM5 as well which is the first time I've noticed it, it wasn't consistent or always on but when I stopped it seemed to appear, no idea why but having it on there would be amazing rather than having to look at the watch, which is hard, or phone.