common causes of "slack" at catch
1. hands too low. If "chain sprocket" to "handle/hands" to "shoulders" is not a straight line then when you start the drive the flywheel doesn't move until your handle/hands get pulled in a straight line. (if not clear from description try putting your hands VERY low or HIGH to see this effect.)
2. "shooting the slide". "Shooting the slide" is when your legs drive and your butt and seat move but the handle doesn't. Easier to see this in a video then describe. Flywheel doesn't move until handle moves long after seat moved when you shoot the slide.
https://www.youtube.com/watch?v=QLEezSLwE1g
3. No lat/core tension at catch. If your body "stretches" when your legs drive you are not pre-loading arms and back correctly. See "shooting slide" above, but with lack of lat/core tension nothing moves (instead of seat moving and handle not moving). Fix with strong back position, shoulders down, lats preloaded by rotating wrists slightly like you are trying to bend the handle.
4. edit. Or the erg has a failing one-way bearing. If its not a solid fail (when you pull the chain the flywheel doesn't move at all) then the amount of chain you can pull before the flywheel engages will vary intermittently, some strokes catch immediately, some strokes you can pull lots of chain before catching. Common problem. See Carl's post above.