Logging data from a public gym device

[Roodavis]

I have recently added indoor rowing to my fitness workout routine. The gym I workout at has two Concept2 PM4 devices. I purchased a Concept2 LogCard and a card reader. When I insert the Logcard into the monitor(s) it reads my user info and allows me to move training sessions to the Logcard. I have installed the Concept2 Utility app on both a macOS device and a Windows10 device. Both devices recognize that the card reader is connected and the card reader flashes its activity LED when the LogCard is inserted. However, the Concept2 Utility never shows a device connected.

Is there anything I can do to successfully log and track my workouts that does not involve asking the gym to update their device monitors to PM5's?

[Citroen]

Have you tried connecting your laptop to your PM4 with a USB-A to USB-B printer cable inserted in the bottom of the PM4?

[Sakly]

Have you tried connecting your laptop to your PM4 with a USB-A to USB-B printer cable inserted in the bottom of the PM4?

I guess nobody wants to take a laptop to the gym to sync workouts from a gym machine to logbook

No experience with the old tech stuff of log card, unfortunately no help for the actual problem.

[Ombrax]

Don't hesitate to call C2 to ask for them for help - they've helped me with several different issues over the years.

[Citroen]

I guess nobody wants to take a laptop to the gym to sync workouts from a gym machine to logbook

You guess wrongly. I've taken my laptop in (in the past) to update firmware on the ergos. I've taken a USB stick loaded with new firmware to a machine in South Africa and these days I'll use my phone.

[Sakly]

I guess nobody wants to take a laptop to the gym to sync workouts from a gym machine to logbook

You guess wrongly. I've taken my laptop in (in the past) to update firmware on the ergos. I've taken a USB stick loaded with new firmware to a machine in South Africa and these days I'll use my phone.

For an update, sure, that's once in several month. But any time you do a workout? For me that would mean to take my laptop with me every time going to the gym.
I also did the maintenence of the ski and rowErg in my gym, as stuff isn't going to do it. I planned that aside from my frequent gym sessions.