Help! PM5 stopped working :(

[katreambillo]

My PM5 suddenly conked out. As I turn it on, a screen displaying the text "All external data is invalid." appears briefly, followed by:

Concept2 USB Flash Loader
SN: xxxxx
xxxx-xxxxxx-xxx.xxx

USB Disconnected.

--
I thought I just needed to update the firmware so I tried to via USB cable - it can connect and detect it, but it will stop at 11% and the dialogue "Error programming the PM Application" appears. I also tried resetting to factory defaults using the button in the Concept2 utility app, but nothing happens. When I try to do the factory reset pressing the front buttons and the reset button at the back, the screen will display "Setting factory defaults" for a second and then it will turn off, and then it will flicker back on again displaying the same message (it's an endless looping until I let go of the buttons).

I may have tried all types of reset mechanisms, but sadly to no avail. I wonder if it's really the end for my PM5. My C2 Model D is just a few years old, with low mileage and mainly used for a quick warmup and as part of my conditioning workouts. It's kept well and cleaned regularly and I don't move it or even turn it upright. Our gym had older C2 rowers which were roughly used on a daily basis, but they're all still functioning without any monitor replacements, so I find it quite upsetting that this has happened to my rower at home where I'm the only user. I tried checking the warranty period but I believe mine has just gone beyond it.

Any ideas on what else I can do? I feel like it's just a minor glitch in the system so I hope it will still eventually work.

[winniewinser]

Email Concept 2....they are usually pretty good at responding

[faach1]

Email Concept 2....they are usually pretty good at responding

Yep, always your best bet whenever you have a problem!

[Citroen]

What computer are you using? What OS?
Have you tried the ballpoint pen in the reset switch?
Have you tried leaving the batteries out for 24 hours?
Have you tried updating with a USB stick?

https://www.concept2.com/service/monito ... t2-utility
https://www.concept2.com/service/monito ... lash-drive

[mict450]

Wow! Bummer!! Good thing it's a C2. By far, the best after market customer service of any company in the world! Hope you're up & running soon.