How to ask for advice about a product without being accused

[Abi-snail]

I tried to write a post asking a genuine question about a non C2 product but I received this email:

Hello Abi-snail,

You are receiving this notification because your topic "******** grips" at
"Concept2 Forum" was disapproved by a moderator or administrator.

The following reason was given for the disapproval:

The reported message has the only purpose to advertise for a website or
another product.

I have blanked out the product name in case mentioning it prevents me from putting my query forward to the forum. I have no interest in advertising said product. I innocently stumbled across it online and thought it might be helpful for my own individual problem. It was recommended by its manufacturer for use with the C2. I couldn't find any further information online about the product and was hoping for some independent reviews from fellow C2 users. I think the C2 response was rude in that it says my only purpose was to advertise. This is entirely wrong. I have a problem (inflamed tendon sheath in my index fingers) that is limiting my enjoyment of my workouts and I desperately want to find a solution. If I can't ask for help here, where can I?

[Citroen]

It's normal for a first post from most genuine posters to be along the lines of "I'm 25 year old female and I've got a 8:30 2K score, where do I take my training to improve?". It's not normal (for anyone other than the hundreds of spammers we get every day) to post "Please buy this product, it's superb".

That makes you look like a spammer. Spammer's posts get eviscerated before they appear on the forum.

If you want to do the spam moderation job, you're welcome to it.

[Abi-snail]

I understand it's a difficult job. I signed up to the forum becasue I had a specific query and dived straight in without the personal context you desire. Perhaps a introduction to the forum section could be sign posted laying out the rules and etiquet to avoid wasted posts. I am still disappointed by the tone of your posts.

[Citroen]

This http://www.c2forum.com/viewtopic.php?p=300952#p300952 was the first set of words I've written. Anything else you received was automatically generated by the somewhat useless forum software.

[Abi-snail]

That explains it.... Rude robots! Thanks for the job you do. Definitely better than the robots (automated emails etc).

[Ralph Earle]

So how about letting him ask his question?