Ergdata - can't log in, can't sync.

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Onestrokeb4theother
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Ergdata - can't log in, can't sync.

Post by Onestrokeb4theother » October 25th, 2019, 5:35 pm

I have ergdata 1.91 app on my phone, cannot log in after most recent update. I am able to log in with my current user/pass in a browser. I have restarted my phone, Pixel2, on latest android version and no change. I do not see anywhere to log out, which was recommended in another thread.

Online LogBook Status "The user credentials were incorrect."

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Citroen
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Re: Ergdata - cannot log in after update

Post by Citroen » October 25th, 2019, 5:52 pm

Go to the settings and logout from your logbook. Login again, re-enter your password then restart Ergdata.

Onestrokeb4theother
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Re: Ergdata - cannot log in after update

Post by Onestrokeb4theother » October 25th, 2019, 6:13 pm

I do not have any log out option. I have cleared user/pass, closed the app and re-opened, entered log in info and same error. I have uninstalled the app, rebooted and re-installed the app and same error.

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Citroen
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Re: Ergdata - cannot log in after update

Post by Citroen » October 26th, 2019, 4:02 am

Here's a set of screenshots taken on Android.

Start here:
Image

Tap that little gear wheel to get here:

Image

Tap "Online LogBook Status" to get here:

Image

Check your username is correct, then tap "Password" and re-enter it. Then tap "Verify" to log back in.

Onestrokeb4theother
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Re: Ergdata - cannot log in after update

Post by Onestrokeb4theother » October 26th, 2019, 7:55 am

Thank you for working with me on this. I attempted the login that you screen shotted many, many times. Changing my logbook password is what worked.

Peter Lund
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workouts don´t upload when sync with ergdata

Post by Peter Lund » March 5th, 2021, 7:50 am

Hi

I hope someone could help me with this matter.

I have recently bought a Concept2 rower with Pm5 monitor.
When I try to upload my workouts I just got the message 0 workouts uploaded.

- I have checked the bluetooth connection which is OK.
- I am locked into my profile in Ergdata.
- I have tried to lock out and lock in again.
- I have tried with Iphone and Android, but with the same result.

Hope someone could help me with this.

Kind regards
Peter

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Citroen
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Re: workouts don´t upload when sync with ergdata

Post by Citroen » March 5th, 2021, 8:03 am

Start Ergdata logout from your account and log back in. Then try the sync again.
viewtopic.php?f=8&t=187231

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Re: workouts don´t upload when sync with ergdata

Post by Peter Lund » March 5th, 2021, 8:06 am

Hi Citroen

Thank you for your fast reply.

However, I have tried to log out and lock in again, from both Iphone and Android. I still got the same result when I try to sync.

kind regards
Peter

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Re: workouts don´t upload when sync with ergdata

Post by Citroen » March 5th, 2021, 8:26 am

Send an email to rowing@concept2.com to ask them for help.

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Re: workouts don´t upload when sync with ergdata

Post by BR_NH » April 23rd, 2021, 1:09 pm

I know this is old but I hit this as well and figured I'd put the info out here for others.

ErgData DOES NOT sync the PM5 with the logbook. ErgData sync's its OWN data with the logbook. You only get data into ErgData by being connected to the PM5 at the time of the workout.

You cannot connect after the fact to retrieve workouts logged in PM5 memory and log those to the logbook. Maybe there is some other utility out there that accomplishes that? I don't know.

Next time I'll know to connect prior to starting. I wear bluetooth headphones while rowing. Hopefully it uses a compatible bluetooth profile.

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Unable to sync, requires logout, does not work when logged back in

Post by MoMathews » April 27th, 2021, 5:59 pm

Hi all,
I have successfully used the erg data app to sync my workouts to my Logbook and Strava for over a year now. Today when I hit "sync," I received a message stating Sync: Online LogBook Status. This error included instructions to sign out and sign back in to sync data. I signed out. I signed back in. It still will not sync and the same error pops up.

I restarted my phone and signed out and in, and I still receive the message saying I need to log out and log back in to sync data.

Anyone know what is going on?

Cheers!

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Re: Unable to sync, requires logout, does not work when logged back in

Post by mict450 » April 28th, 2021, 4:46 am

Have you tried logging out/in on both ergdata & c2 logbook?
Eric, YOB:1954
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drunk3n
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erg data sync error

Post by drunk3n » April 28th, 2021, 9:00 am

Hi it's been a couple of day I'm not able to sync my ergdata with logbook, I keep on getting the same error, I tried doing what the error message suggests, I tried clearing cache/data uninstalling and re-installing the app on my phone, but nothing works, I managed to sync my workouts using the concept2 utility, however it's not convenient.

My online account works and the credentials I use are good.

I attached the error message to this post. The error message says:

[
Online LogBook Status
Please log out and re-enter your logbook credentials to sync
]

Any ideas on how I can resolve this issue?

Thanks in advance,

Mego

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Re: Unable to sync, requires logout, does not work when logged back in

Post by chrominance » April 28th, 2021, 9:32 am

FWIW I've been having the same issue since yesterday evening. Logging out from all the web browsers that had an active Logbook session in addition to logging out from the app doesn't seem to work either.

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Re: Unable to sync, requires logout, does not work when logged back in

Post by ajry53 » April 28th, 2021, 9:38 am

Have the same problem since yesterday (April 27). An endless loop Ergdata (on Android) says: won't sync, log out and log back in. I do that...rinse and repeat.
Make sure I am logged out of account on all devices. Restart Ergdata, try again, same result.

Change account password ... same result. Call Concept2. They say: (1) they have already received at least one report by email (2) we don't know, wat, try again tomorrow.

Just did that several times. Useless. Still the same problem.

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