Don't they have other communication channels? Most companies have Facebook, Twitter and Discord servers for communication as well.nick rockliff wrote: ↑December 29th, 2023, 1:09 pmUpgraded my Rowpro 5.1 to 5.8 yesterday, not worked since! No reply to email either!
RowPro Version 6??
Re: RowPro Version 6??
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nick rockliff
- Half Marathon Poster
- Posts: 2365
- Joined: March 16th, 2006, 3:54 pm
- Location: UK
Re: RowPro Version 6??
This what I thought too but alas no! Maybe the 3rdXrayvizhen wrote: ↑December 29th, 2023, 5:25 pmYou might need to make sure your PM5 firmware is updated. 5.8 is working for me and they did respond to my emails, it just took a day. Maybe because of the holiday no one's working and you might not hear until Jan 2.nick rockliff wrote: ↑December 29th, 2023, 1:09 pmUpgraded my Rowpro 5.1 to 5.8 yesterday, not worked since! No reply to email either!
67 6' 4" 108kg
PBs 2k 6:16.4 5k 16:37.5 10k 34:35.5 30m 8727 60m 17059 HM 74:25.9 FM 2:43:48.8
50s PBs 2k 6.24.3 5k 16.55.4 6k 20.34.2 10k 35.19.0 30m 8633 60m 16685 HM 76.48.7
60s PBs 5k 17.51.2 10k 36.42.6 30m 8263 60m 16089 HM 79.16.6
PBs 2k 6:16.4 5k 16:37.5 10k 34:35.5 30m 8727 60m 17059 HM 74:25.9 FM 2:43:48.8
50s PBs 2k 6.24.3 5k 16.55.4 6k 20.34.2 10k 35.19.0 30m 8633 60m 16685 HM 76.48.7
60s PBs 5k 17.51.2 10k 36.42.6 30m 8263 60m 16089 HM 79.16.6
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nick rockliff
- Half Marathon Poster
- Posts: 2365
- Joined: March 16th, 2006, 3:54 pm
- Location: UK
Re: RowPro Version 6??
Maybe the 4thnick rockliff wrote: ↑January 2nd, 2024, 1:32 pmThis what I thought too but alas no! Maybe the 3rdXrayvizhen wrote: ↑December 29th, 2023, 5:25 pmYou might need to make sure your PM5 firmware is updated. 5.8 is working for me and they did respond to my emails, it just took a day. Maybe because of the holiday no one's working and you might not hear until Jan 2.nick rockliff wrote: ↑December 29th, 2023, 1:09 pmUpgraded my Rowpro 5.1 to 5.8 yesterday, not worked since! No reply to email either!
67 6' 4" 108kg
PBs 2k 6:16.4 5k 16:37.5 10k 34:35.5 30m 8727 60m 17059 HM 74:25.9 FM 2:43:48.8
50s PBs 2k 6.24.3 5k 16.55.4 6k 20.34.2 10k 35.19.0 30m 8633 60m 16685 HM 76.48.7
60s PBs 5k 17.51.2 10k 36.42.6 30m 8263 60m 16089 HM 79.16.6
PBs 2k 6:16.4 5k 16:37.5 10k 34:35.5 30m 8727 60m 17059 HM 74:25.9 FM 2:43:48.8
50s PBs 2k 6.24.3 5k 16.55.4 6k 20.34.2 10k 35.19.0 30m 8633 60m 16685 HM 76.48.7
60s PBs 5k 17.51.2 10k 36.42.6 30m 8263 60m 16089 HM 79.16.6
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Carl Watts
- Marathon Poster
- Posts: 4692
- Joined: January 8th, 2010, 4:35 pm
- Location: NEW ZEALAND
Re: RowPro Version 6??
8th or 9th January more like it, we get decent holidays over here like 4 weeks plus the stats.
Hopefully RowPro moves to a "Platform" like Zwift, you just don't have the issues logging on and updates get done in the background automatically.
Hopefully RowPro moves to a "Platform" like Zwift, you just don't have the issues logging on and updates get done in the background automatically.
Carl Watts.
Age:56 Weight: 108kg Height:183cm
Concept 2 Monitor Service Technician & indoor rower.
http://log.concept2.com/profile/863525/log
Age:56 Weight: 108kg Height:183cm
Concept 2 Monitor Service Technician & indoor rower.
http://log.concept2.com/profile/863525/log
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nick rockliff
- Half Marathon Poster
- Posts: 2365
- Joined: March 16th, 2006, 3:54 pm
- Location: UK
Re: RowPro Version 6??
Carl Watts wrote: ↑January 3rd, 2024, 4:26 pm8th or 9th January more like it, we get decent holidays over here like 4 weeks plus the stats.
Hopefully RowPro moves to a "Platform" like Zwift, you just don't have the issues logging on and updates get done in the background automatically.
Are they still based in NZ? Support has an address in Boston
67 6' 4" 108kg
PBs 2k 6:16.4 5k 16:37.5 10k 34:35.5 30m 8727 60m 17059 HM 74:25.9 FM 2:43:48.8
50s PBs 2k 6.24.3 5k 16.55.4 6k 20.34.2 10k 35.19.0 30m 8633 60m 16685 HM 76.48.7
60s PBs 5k 17.51.2 10k 36.42.6 30m 8263 60m 16089 HM 79.16.6
PBs 2k 6:16.4 5k 16:37.5 10k 34:35.5 30m 8727 60m 17059 HM 74:25.9 FM 2:43:48.8
50s PBs 2k 6.24.3 5k 16.55.4 6k 20.34.2 10k 35.19.0 30m 8633 60m 16685 HM 76.48.7
60s PBs 5k 17.51.2 10k 36.42.6 30m 8263 60m 16089 HM 79.16.6
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Carl Watts
- Marathon Poster
- Posts: 4692
- Joined: January 8th, 2010, 4:35 pm
- Location: NEW ZEALAND
Re: RowPro Version 6??
Possibly no longer in New Zealand at all, RowPro was sold a year or two ago now. They always had a US address because that's where the race server is but maybe its all US now.nick rockliff wrote: ↑January 3rd, 2024, 4:47 pmCarl Watts wrote: ↑January 3rd, 2024, 4:26 pm8th or 9th January more like it, we get decent holidays over here like 4 weeks plus the stats.
Hopefully RowPro moves to a "Platform" like Zwift, you just don't have the issues logging on and updates get done in the background automatically.
Are they still based in NZ? Support has an address in Boston
Carl Watts.
Age:56 Weight: 108kg Height:183cm
Concept 2 Monitor Service Technician & indoor rower.
http://log.concept2.com/profile/863525/log
Age:56 Weight: 108kg Height:183cm
Concept 2 Monitor Service Technician & indoor rower.
http://log.concept2.com/profile/863525/log
-
nick rockliff
- Half Marathon Poster
- Posts: 2365
- Joined: March 16th, 2006, 3:54 pm
- Location: UK
Re: RowPro Version 6??
Came back to me this morning, all working now.
67 6' 4" 108kg
PBs 2k 6:16.4 5k 16:37.5 10k 34:35.5 30m 8727 60m 17059 HM 74:25.9 FM 2:43:48.8
50s PBs 2k 6.24.3 5k 16.55.4 6k 20.34.2 10k 35.19.0 30m 8633 60m 16685 HM 76.48.7
60s PBs 5k 17.51.2 10k 36.42.6 30m 8263 60m 16089 HM 79.16.6
PBs 2k 6:16.4 5k 16:37.5 10k 34:35.5 30m 8727 60m 17059 HM 74:25.9 FM 2:43:48.8
50s PBs 2k 6.24.3 5k 16.55.4 6k 20.34.2 10k 35.19.0 30m 8633 60m 16685 HM 76.48.7
60s PBs 5k 17.51.2 10k 36.42.6 30m 8263 60m 16089 HM 79.16.6