RowPro Connection Issues After Firmware Upgrade

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dpetzko
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RowPro Connection Issues After Firmware Upgrade

Post by dpetzko » February 27th, 2020, 7:41 pm

Just upgraded PM5 firmware from version 162 to version 168. PM5 has drop connection to RowPro 5.4 on Windows 10 for all rows since firmware upgrade. Disconnecting/reconnecting USB cable or laptop reboot do not fix the problem. Only solution has been to do a hard reset of the PM5. After each PM5 reset, everything works fine.

Worked without issues using previously installed firmware. Only changes include adding a BikeErg to the exercise room and also leaving a Garmin ANT+ dongle connected to the laptop even though it's not needed for the rower.

I have an email in to Concept2 about this, but was hoping someone here might have some advice. Any recommendations?

Dave

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Citroen
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Re: RowPro Connection Issues After Firmware Upgrade

Post by Citroen » February 28th, 2020, 4:20 am

You need to contact Digital Rowing about this.

https://www.digitalrowing.com/Support/index.html

dpetzko
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Joined: February 14th, 2017, 6:37 pm
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Re: RowPro Connection Issues After Firmware Upgrade

Post by dpetzko » February 29th, 2020, 12:17 pm

That's the response I also got from Concept 2. After confirming that OS and drivers are up to date, I did remove the Garmin ANT+ dongle before yesterday's row and had no disconnets. So hopefully that was the issue. But I'll still contact Digital Rowing to see if they are aware of any issues and have better fixes.

Thanks...

Dave

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