Concept2 Utility cannot connect to server
Concept2 Utility cannot connect to server
Fresh download of Concept2 Utility, on BOTH Mac and Windows. Both report the same thing...cannot connect to the Concept2 server. I know there is no problem with my Internet connection. Any suggestions?
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Chris Cooper M65-69 Hwt 2km world record 6:39.5 in 2017 (since surpassed)
Chris Cooper M65-69 Hwt 2km world record 6:39.5 in 2017 (since surpassed)
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Citroen
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Re: Concept2 Utility cannot connect to server
1. Check you can reach log.concept2.com. Open a command window and use ping log.concept2.com also point your browser at http://log.concept2.com
2. Check your settings include the right concept2 log id from "Ranking ID #" at http://log.concept2.com/log_profile.asp
3. Check you've entered the same password as you've used for http://log.concept2.com
2. Check your settings include the right concept2 log id from "Ranking ID #" at http://log.concept2.com/log_profile.asp
3. Check you've entered the same password as you've used for http://log.concept2.com
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Hollywood_Kuma
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- Joined: February 5th, 2014, 4:18 am
Re: Concept2 Utility cannot connect to server
I also moved over the the new version of the utility (v6.55). I'm running Windows 7 (32-bit and 64-bit versions) on an old desktop and a new laptop. I haven't had any issues.
As Citroen says, try going to the command prompt and trying ping log.concept2.com. If you don't get a response, you have an Internet connection problem (which could also be a problem with your firewall dropping outgoing packets before they are sent, or dropping incoming packets when they are received).
But I think this is unlikely.
More likely is that this is a password and/or ranking id problem. But you should check the ping first, just to rule basic connectivity out as the problem.
It's highly unlikely to be a problem with the utility itself if you are having the same problem on both a Windows machine and a Mac. More likely it's a credentials problem, as Citroen suggests as 2 & 3 above.
Hopefully that will get you back online and ranking.
As Citroen says, try going to the command prompt and trying ping log.concept2.com. If you don't get a response, you have an Internet connection problem (which could also be a problem with your firewall dropping outgoing packets before they are sent, or dropping incoming packets when they are received).
But I think this is unlikely.
More likely is that this is a password and/or ranking id problem. But you should check the ping first, just to rule basic connectivity out as the problem.
It's highly unlikely to be a problem with the utility itself if you are having the same problem on both a Windows machine and a Mac. More likely it's a credentials problem, as Citroen suggests as 2 & 3 above.
Hopefully that will get you back online and ranking.