PM5 and Polar H7 not visible

[Iceman]

Sorry,
I know this topic has come up before but I was not able to correct the problem. I am only trying to connect one HR device (Polar H7) to the PM5 but I cannot see it. There is no list. I had it strapped on but it is not visible on the PM5.
Thank you for your patience

[Ripples]

http://www.concept2.com/service/heart-rate-equipment

Is your strap compatible with the PM5? In looking at the Polar H7 at Amazon, it notes it's Bluetooth - which won't work with the PM5.

[Iceman]

Ripples, thank you for your reply. The Polar H7 is Bluetooth Smart which is compatible with PM5. I know I have read another post where the person was having a problem with their polar H7 and PM5. That one was resolved successfully.

[Citroen]

If you've not upgraded it your PM5 needs to be running Version 155 (released January 2017) or Version 22 (released May 2016) firmware (depending whether it's a PM5 V1 or PM5 V2).

[Iceman]

Thank you Citroen,
The PM5 was recently updated, so I don't think this is the problem.

[Citroen]

Then your best bet is pick up the phone on Monday and call 1-800 245 5676.

[Iceman]

Thank you Citroen, but I do not recognize the number.

[Citroen]

Thank you Citroen, but I do not recognize the number.

That's Concept2 USA's toll free number - which should work from Canada.

[Iceman]

Thank you, I'll give it a try.

[billallan98272]

I run an H7 With My PM5 with no issues. Make Sure your H7 is not connected with a different device (phone, tablet, etc) before trying to connect it to your PM5.