PM5 and Polar H7 not visible

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Iceman
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PM5 and Polar H7 not visible

Post by Iceman » March 8th, 2017, 6:17 pm

Sorry,
I know this topic has come up before but I was not able to correct the problem. I am only trying to connect one HR device (Polar H7) to the PM5 but I cannot see it. There is no list. I had it strapped on but it is not visible on the PM5.
Thank you for your patience
Ice

Ripples
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Re: PM5 and Polar H7 not visible

Post by Ripples » March 10th, 2017, 11:11 pm

http://www.concept2.com/service/heart-rate-equipment

Is your strap compatible with the PM5? In looking at the Polar H7 at Amazon, it notes it's Bluetooth - which won't work with the PM5.

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Re: PM5 and Polar H7 not visible

Post by Iceman » March 11th, 2017, 8:46 am

Ripples, thank you for your reply. The Polar H7 is Bluetooth Smart which is compatible with PM5. I know I have read another post where the person was having a problem with their polar H7 and PM5. That one was resolved successfully.
Ice

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Re: PM5 and Polar H7 not visible

Post by Citroen » March 11th, 2017, 9:00 am

If you've not upgraded it your PM5 needs to be running Version 155 (released January 2017) or Version 22 (released May 2016) firmware (depending whether it's a PM5 V1 or PM5 V2).

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Re: PM5 and Polar H7 not visible

Post by Iceman » March 11th, 2017, 9:07 am

Thank you Citroen,
The PM5 was recently updated, so I don't think this is the problem.
Ice

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Re: PM5 and Polar H7 not visible

Post by Citroen » March 11th, 2017, 9:22 am

Then your best bet is pick up the phone on Monday and call 1-800 245 5676.

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Re: PM5 and Polar H7 not visible

Post by Iceman » March 11th, 2017, 12:25 pm

Thank you Citroen, but I do not recognize the number.
Ice

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Re: PM5 and Polar H7 not visible

Post by Citroen » March 11th, 2017, 1:21 pm

Iceman wrote:Thank you Citroen, but I do not recognize the number.
That's Concept2 USA's toll free number - which should work from Canada.

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Re: PM5 and Polar H7 not visible

Post by Iceman » March 11th, 2017, 2:53 pm

Thank you, I'll give it a try.
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Re: PM5 and Polar H7 not visible

Post by billallan98272 » April 10th, 2017, 12:45 pm

I run an H7 With My PM5 with no issues. Make Sure your H7 is not connected with a different device (phone, tablet, etc) before trying to connect it to your PM5.

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