Corrupted data on ergdata and PM5

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OL' Paul
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Corrupted data on ergdata and PM5

Post by OL' Paul » March 24th, 2022, 6:40 pm

Very weird data appearing after a 30 minute row. One recorded split was 76,055 watts! :o

The same erroneous data is appearing on the ergdata app and on the PM5. This has occurred before but is intermittent.

The graph of the workout generated on the logbook page looks to be correct and the totals/averages at the top of the Splits area also look to be correct.

Has anyone else encountered this problem?

Splits
Time Meters Pace Watts Cal/Hr S/M
30:00 6,240m 2:24.2 117 701 20 120
1:39.8 3,000m 0:16.6 76055 262052 20 105
1:43.9 3,000m 0:17.3 67402 232271 20 113
1:44.6 3,000m 0:17.4 66058 227645 20 118
1:45.0 3,000m 0:17.5 65306 225057 20 124
1:45.3 3,000m 0:17.5 64750 223142 20 129
1:45.6 -8,760m 59:53.8.1 -1598375 -5500667 20

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Citroen
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Re: Corrupted data on ergdata and PM5

Post by Citroen » March 24th, 2022, 8:14 pm

Send an email to info@concept2.com with your logbook ID and ask them to investigate.

OL' Paul
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Re: Corrupted data on ergdata and PM5

Post by OL' Paul » March 24th, 2022, 11:35 pm

Thanks for the suggestion. I sent them an email and will report back when I get a response from concept 2.

OL' Paul
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Re: Corrupted data on ergdata and PM5

Post by OL' Paul » March 27th, 2022, 10:41 pm

UPDATE: Technical support suggested loading the latest firmware version to the PM5. I did this and so far (2 days) I haven't received any more wild numbers after a workout.

Getting ergdata to reconnect to the PM5 after the update took nearly a half hour of trying myriad different approaches but it finally reconnected and has continued to work with no problems.

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GreenStratMan
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Re: Corrupted data on ergdata and PM5

Post by GreenStratMan » August 3rd, 2022, 2:20 pm

OL' Paul wrote:
March 27th, 2022, 10:41 pm
UPDATE: Technical support suggested loading the latest firmware version to the PM5. I did this and so far (2 days) I haven't received any more wild numbers after a workout.

Getting ergdata to reconnect to the PM5 after the update took nearly a half hour of trying myriad different approaches but it finally reconnected and has continued to work with no problems.
I’m glad it’s working again. Can I ask? Was it that your firmware was already up to date but you just reinstalled it, or were you running a previous version?
Kevin, born ‘69. 6’5” 100kg

My Logbook

OL' Paul
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Re: Corrupted data on ergdata and PM5

Post by OL' Paul » August 3rd, 2022, 2:26 pm

I was running an older version.

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