PM5 blocked

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Samuele
Paddler
Posts: 5
Joined: December 14th, 2018, 9:01 am

PM5 blocked

Post by Samuele » December 14th, 2018, 9:35 am

Hello
I connect PM5 and android cell phone. After some repetitions the PM5 software stops responding. I have to open the battery compartment and remove a battery to reset. You have encountered this problem. Do you know a solution?
Thank you
Samuele

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Citroen
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Joined: March 16th, 2006, 3:28 pm
Location: A small cave in deepest darkest Basingstoke, UK

Re: PM5 blocked

Post by Citroen » December 14th, 2018, 11:40 am

What firmware version is it running? If it's not V323 then you need to upgrade.
https://www.concept2.com/service/monitors/pm5/firmware

If it is running V323 you need to call Concept2.

Samuele
Paddler
Posts: 5
Joined: December 14th, 2018, 9:01 am

Re: PM5 blocked

Post by Samuele » December 14th, 2018, 11:45 am

Hello
the firmware is updated to the latest version.
The problem also occurs not by connecting the cellphone. (Random)
Thank you
Samuele

estragon
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Posts: 66
Joined: March 23rd, 2015, 4:45 pm
Location: Switzerland

Re: PM5 blocked

Post by estragon » December 28th, 2018, 1:14 pm

Check the battery level on the PM5 menu. Also check that the battery is sitting snugly. I had an issue a while back when the PM5 on my rower froze a couple of times or dropped out. I checked the batteries and one of them was slightly dislodged. I took the opportunity of replacing the battery so I can't be sure if it was the level or the positioning but whichever it was, the problem hasn't recurred.

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