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Problem with assembly
Posted: May 2nd, 2021, 1:18 pm
by LaineyPB
I have just unpacked and assembled my skierg an I’m planning on wall mounting it. However, one of the handles is not retracting to the top and is hanging about 6 inches lower than the other which is fully retracted. I can still pull it and there is tension from where it is hanging but how do I get it to retract fully. Is this a fault? Should I contact Concept or is there an easy fix? Thanks in advance,
Re: Problem with assembly
Posted: May 2nd, 2021, 3:26 pm
by c2jonw
First confirm that you have it assembled correctly and if you do then call C2.
Re: Problem with assembly
Posted: May 3rd, 2021, 3:32 pm
by winniewinser
LaineyPB wrote: ↑May 2nd, 2021, 1:18 pm
I have just unpacked and assembled my skierg an I’m planning on wall mounting it. However, one of the handles is not retracting to the top and is hanging about 6 inches lower than the other which is fully retracted. I can still pull it and there is tension from where it is hanging but how do I get it to retract fully. Is this a fault? Should I contact Concept or is there an easy fix? Thanks in advance,
Have you taken the stopper stick like pieces from the pull cords? Caught me out those did.
Re: Problem with assembly
Posted: May 3rd, 2021, 4:17 pm
by Citroen