Problem with assembly

[LaineyPB]

I have just unpacked and assembled my skierg an I’m planning on wall mounting it. However, one of the handles is not retracting to the top and is hanging about 6 inches lower than the other which is fully retracted. I can still pull it and there is tension from where it is hanging but how do I get it to retract fully. Is this a fault? Should I contact Concept or is there an easy fix? Thanks in advance,

[c2jonw]

First confirm that you have it assembled correctly and if you do then call C2.

[winniewinser]

I have just unpacked and assembled my skierg an I’m planning on wall mounting it. However, one of the handles is not retracting to the top and is hanging about 6 inches lower than the other which is fully retracted. I can still pull it and there is tension from where it is hanging but how do I get it to retract fully. Is this a fault? Should I contact Concept or is there an easy fix? Thanks in advance,

Have you taken the stopper stick like pieces from the pull cords? Caught me out those did.

[Citroen]

https://www.concept2.com/service/skierg ... 2/assembly