Slack shock cord and Slow retract

[BrianneMay]

Hello Everyone!

Really hoping someone can help! Please excuse my very poor terms amd explanation...

We have a Skierg2 that today the shock cord jumped the spool and got all tangled around the bar, we took off the side wall and took the bungee off the spool managed to unwind the shock cord, rolled it back up until the handle was at the pully then did 2 loops of the bungeee and popped the knot back in the slot and when we tested it the shock cord was very slow to retract, have we missed something simple? Any troubleshooting ideas we can try?

Thank you in advance

[mict450]

Schematics for cord wrapping:

https://www.concept2.com/files/pdf/us/s ... ematic.pdf

Bungee wrapped around spool in opposite direction as handle cord.

If you routed everything correctly per schematics, then you'll need to call concept 2.