Can't Get In Logbook

[old] seat5 · Post by **[old] seat5** » December 7th, 2004, 11:36 pm

I can't get into my logbook!!!! Why can I post on the forum and not get in my logbook? It's giving me that old log in page. It was fine this morning. Anyone else having this problem? Carla

[old] c2bill · Post by **[old] c2bill** » December 8th, 2004, 1:42 pm

carla - could be a cookies issue - try deleting cookies and trying again - most browsers have a tool/options/ delete cookies thingy to try. for some AOL users - you may have to use a browser outside aol - look under the start menu for 'internet explorer' and then use this browser to access the logbook. let me know how you make out. -bill

[old] seat5 · Post by **[old] seat5** » December 8th, 2004, 3:14 pm

Hi Bill, I reset my cookies; I deleted them; I deleted them and reset them; still can't get into my own log from anywhere. For months before this I could just log into the training forum and use the logbook link and I was in without having to log in again. I've had the C2 page be my homepage for a long time, and it used to just be my logbook, but now it's the login page, and I didn't change it to that. It just showed up that way one day. Carla

[old] seat5 · Post by **[old] seat5** » December 8th, 2004, 7:35 pm

I just changed my browser from Internet Explorer to Firefox and I can get in my log book now....

[old] monkey · Post by **[old] monkey** » January 2nd, 2005, 4:35 am

I can't get into mine now, I've deleted al my cookies, had my user name and password resent to verify it (haven't had to log in for ages, normally the pages opens logged in already) when I try to log in it just returns to the log in page. Help!! I've got nearly 3.5 million meters logged, hope I haven't lost them!

[old] Robbo · Post by **[old] Robbo** » January 2nd, 2005, 5:56 am

Same problem for me too! Is there a problem in the States?

[old] SGould · Post by **[old] SGould** » January 2nd, 2005, 7:35 am

I am glad to see I am not the only one with this problem. It must be somthing at C2. SG

[old] Fran · Post by **[old] Fran** » January 2nd, 2005, 7:59 am

</div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td class='genmed'>QUOTE (seat5 @ Dec 8 2004, 11:35 PM)</td></tr><tr><td class='quote'>I just changed my browser from Internet Explorer to Firefox and I can get in my log book now.... </td></tr></table> Good thinking - I haven't got Firefox but based on the 'it might be an IE problem' theory I gave it a go on Safari, Netscape and Opera... no joy, I'm afraid I can't get in using any of the browsers I've got handy, on either Mac or PC. Both platforms seem to be equally affected by the issue. It's particularly dismaying given that this comes on top of the UK forum being out of commission but hopefully those nice, C2 folk'll fix it soon?

[old] cityeast · Post by **[old] cityeast** » January 2nd, 2005, 9:39 am

I could get into my online logbook 2 days ago, but now it just refreshes the login page when I try to log in. I've tried on this computer and on my laptop (which I use with Rowpro) and its still no joy. I think it is a server-side issue, too many people are affected by looks of it.

[old] pablobattu · Post by **[old] pablobattu** » January 2nd, 2005, 11:11 am

the same thing is happening to me- anyone from concept2 out there who can shed some light???

[old] SimonB · Post by **[old] SimonB** » January 2nd, 2005, 11:23 am

Still appears 'down' this morning. Still cannot access logbook. This all started on the date roll over to 2005. Results can still be logged through RowPro (if that's any consolation!).

[old] Byron Drachman · Post by **[old] Byron Drachman** » January 2nd, 2005, 11:30 am

I'm not getting access either. I like to use the C2 logbook. I hate not getting credit for my meters. It's like you did your homework but then the teacher didn't collect homework that day. Byron

[old] cityeast · Post by **[old] cityeast** » January 2nd, 2005, 12:14 pm

Maybe the Y2K bug has turned up 5 years too late But yeah, I won't be uploading any more of my sessions until I can log back in. You can be sure that C2 has no support until Monday at the earliest. Pity.

[old] brianric · Post by **[old] brianric** » January 2nd, 2005, 12:58 pm

</div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td class='genmed'>QUOTE (c2bill @ Dec 8 2004, 12:42 PM)</td></tr><tr><td class='quote'> carla - could be a cookies issue - try deleting cookies and trying again - most browsers have a tool/options/ delete cookies thingy to try. for some AOL users - you may have to use a browser outside aol - look under the start menu for 'internet explorer' and then use this browser to access the logbook. let me know how you make out. -bill  </td></tr></table> It's not a cookie issue or IE issue, problem is on C2 side. What a big New Year letdown.

[old] c2bill · Post by **[old] c2bill** » January 2nd, 2005, 9:16 pm

actually C2 does offer 24 hour support... the ranking appears to work now (as of 8:00pm sunday night...) happy new year all. -bill

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