C2 Customer Service

[[old] TPMcT]

Most of us, I would imagine, have at one time or another experienced C2 customer service. For those of you who haven't, here's a small testimonial.<br /><br />Over the weekend, I began to hear a thu-thump, thu-thump, thu-thump coming from my slides. It turned out that one of the plastic tracks had split.<br /><br />Monday morning, I called C2 and spoke to Cheryl about getting a new track. She said no problem, she knew the part number, etc. Then I mused out loud about whether I should order four of them in case any of the others split, too. Oh no, she replied, I'm going to <i>send</i> you four. She confirmed my address, I thanked her profusely, and we rang off.<br /><br />Afterward, I wondered whether I should have offered to pay for expedited shipping, so that I could get them quicker. Not necessary. I got them today; they were sent by priority mail.<br /><br />Are there any other vendors like this?<br /><br />Tim McTighe<br /><br />

[[old] Steve_R]

<!--QuoteBegin-TPMcT+Jan 27 2005, 01:40 PM--><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td><div class='genmed'><b>QUOTE(TPMcT @ Jan 27 2005, 01:40 PM)</b></div></td></tr><tr><td class='quote'><!--QuoteEBegin-->Are there any other vendors like this? <br /> </td></tr></table><br /><br />Tim,<br /><br />I have never dealt with a vendor as great as Concept2. Here is a little bit of the email I sent after my experience:<br /><br /><!--QuoteBegin--><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td><div class='genmed'><b>QUOTE</b></div></td></tr><tr><td class='quote'><!--QuoteEBegin-->I bought a used 3 yr old Concept2 Model C a few months ago.  Everything has been great with the erg but I wanted to replace a few worn parts and buy an updated PM3 and Polar heart monitor to help with my training.  I called in and talked with KC.  It was one of the best experiences that I have had with customer service.  I thought I had a worn chain swivel but KC took the time to go out to the lobby and look at a Model C there to see how it looked originally.  Ended up that I didn't need to buy a new chain.  Anyone could have just taken my order and my money for a new chain and then had me deal with the disappointment of buying a part that wasn't needed or possibly let someone else in the company deal with the return.  KC took the time to make sure that I was satisfied before I got off the phone and that makes all the difference to me.<br /><br />Everything about Concept2 has impressed me.  Sure, I could have bought a cheaper rower but I wouldn't have everything that Concept2 offers.  From the nearly indestructible construction, ability to buy parts to service the erg myself, the great motivation of rowing challenges, the forums and user community, semi-annual updates and what has to be industry leading customer service.  I don't believe that I could have purchased a piece of exercise equipment from any other company and have been more satisfied.<br /> </td></tr></table><br /><br />Steve<br />