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Workout appears on PM5 monitor but not on App
Posted: August 17th, 2022, 4:34 pm
by TimHealy
Hi. I completed a 10k row on Monday August 15th and it does not appear on my C2 ErgData app. There is a record on the PM5 monitor. My workouts from last week are all present and correct and my workout from today is also on the app but no sign of Monday's. Did I do something wrong? Any ideas please? Thank you.
Re: Workout appears on PM5 monitor but not on App
Posted: August 18th, 2022, 9:01 am
by c2scott
This forum was intended for self-support of those developing software for the PM3/4/5 and reporting bugs in the API's, documentation etc. It is best to forward ErgData or PM5 firmware bugs or concerns to
info@concept2.com.
The first steps to solving the 'lost workout' problem in ErgData is to ensure your firmware is up to date and to ensure you are using the latest version of the ErgData app. Most of these issues should be solved by these two steps. If you are continuing to have problems with ErgData, please write to
info@concept2.com for a more prompt response.
- Scott