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Model D PM5 sometimes fails to record row
Posted: May 18th, 2021, 1:20 pm
by wkstevens
I've been rowing a model D for about a year. Occasionally a row will seem to save as usual to the PM5 but the logbook will show a 0m workout. This has happened with a bluetooth connection between my iPhone and PM5, and more recently even when I hardwire connect my iPhone to the PM5 with a USB cable.
I have had this happen 5-10 times in the last 13 months, fortunately mostly after relatively short rows (~5K) thankfully.
Does this happen to anyone else? Is there a fix to avoid this issue?
Thanks,
Bill S.
Re: Model D PM5 sometimes fails to record row
Posted: May 18th, 2021, 3:59 pm
by Citroen
- Update the firmware on your PM5 to
-
Version 207 (released October 2020)
- Version 169 (released September 2020)
- Version 31 (released September 2020)
as appropriate for your PM5 model.
https://www.concept2.com/service/monitors/pm5/firmware
- ALWAYS, always, always press the [BACK] button when you're done with a workout, always.
- Use Ergdata on your phone to record and log what you're rowing.
- Use Bluetooth LE (BTLE) to connect to your PM5, it's more reliable than any USB cable. Just make sure your PM5 isn't paired for plain old Bluetooth.
Re: Model D PM5 sometimes fails to record row
Posted: May 18th, 2021, 4:57 pm
by wkstevens
Citroen --- Thanks for the suggestions. I just tried updating my firmware using a USB thumb drive. I successfully downloaded updates 207, 169 and 31 to the drive but when I connected the thumb drive to my PM5, I could not find the option to update the firmware. I know I have done this previously; is there some trick required to get the firmware to update from a thumb drive? Sorry for the perhaps stupid question.
And while I'm at it, here's another question for you. When you say "ALWAYS, always, always press the [BACK] button when you're done with a workout, always.", where exactly is this {BACK} button? On the PM5? On the iPhone?
Re: Model D PM5 sometimes fails to record row
Posted: May 18th, 2021, 5:50 pm
by Carl Watts
Get a Windows 10 laptop, download the C2 Utility and update it via a USB cable to the PM5.
Re: Model D PM5 sometimes fails to record row
Posted: May 18th, 2021, 7:06 pm
by Citroen
wkstevens wrote: ↑May 18th, 2021, 4:57 pm
And while I'm at it, here's another question for you. When you say "ALWAYS, always, always press the [BACK] button when you're done with a workout, always.", where exactly is this {BACK} button? On the PM5? On the iPhone?
Bugger, they renamed [BACK] to [MENU] on the PM5.
Re: Model D PM5 sometimes fails to record row
Posted: June 25th, 2021, 10:56 am
by Tsnor
Citroen wrote: ↑May 18th, 2021, 3:59 pm
- Use Bluetooth LE (BTLE) to connect to your PM5, it's more reliable than any USB cable. Just make sure your PM5 isn't paired for plain old Bluetooth.
I had a few corrupted rows using BTLE. Reported it to Concept2, and got back a "known problem in ErgData, we're working on it" response from service. I switched to USB, no problems since then. Maybe it's coincidence.