Concept2 Utility unable to validate my user id (Mac)

[yaknuts81]

Hello,

I received my Concept 2 rower with PM4 before Thanksgiving and have loved using it. Today, I thought I would try to upload my workouts using the Concept2 Utility. I am running Snow Leopard 10.6.2.

The utility properly reads my log card because I can see all of my workouts listed since November 21. I am having problems getting the utility to connect to my online logbook profile.

I click on the "Click to Login" and fill in my username/password, click the "Validate" button, but then it just hangs at "Requesting Ranking ID from Server." By hangs I mean that after 10 minutes it still hasn't finished -- is this normal and I am just being impatient? Problem is, I cannot click "OK" while it is like this (because it hasn't validated), so I cannot proceed any further.

Let me know if you need extra information about my set up. Thanks again and I love your products. Cheers,

Jacob

[Citroen]

The password is CaSe SeNsItIvE.

Does your Mac have a firewall? The utility needs to connect to the Internet to access the data on concept2.com.

[yaknuts81]

Hi Citroen,

Yeah, I typed in the correct password (with proper case) and that hasn't fixed it.

My mac does run a firewall, however, I tried: without modifying the firewall (because it will raise a prompt), after adding Concept2 to the trusted applications list, and after turning the firewall off completely. Still cannot connect.

Is there a way I can get some debugging logs for you? I have a PC laptop I can rev up and try, but I'm a little disappointed that this will not work on the Mac.

Thanks,

Jacob

[Citroen]

Is there a way I can get some debugging logs for you? I have a PC laptop I can rev up and try, but I'm a little disappointed that this will not work on the Mac.

No idea. I can't afford an expensive Mac, I prefer to use Linux as it's cheaper and it's an operating system where things just work (except there isn't a C2 util for Linux). I suffer with WinXP to run the util.

[Bob S.]

Today, I thought I would try to upload my workouts using the Concept2 Utility. I am running Snow Leopard 10.6.2.

The utility properly reads my log card because I can see all of my workouts listed since November 21. I am having problems getting the utility to connect to my online logbook profile.

I click on the "Click to Login" and fill in my username/password, click the "Validate" button, but then it just hangs at "Requesting Ranking ID from Server." By hangs I mean that after 10 minutes it still hasn't finished -- is this normal and I am just being impatient? Problem is, I cannot click "OK" while it is like this (because it hasn't validated), so I cannot proceed any further.

I also am using 10.6.2 and have not had this problem. Is it possible that you are using an ID that is different from the C2 ranking ID? I can't remember when I was ever asked for that, but I suppose that I must have been asked at some time or other. Nowadays, I don't get the ID request.

Bob S.

[lucky13js]

Almost a year to the day - I have just tried to use the online update - same exact problem!

Mac user - updated Snow Leopard - hangs at validate.

No case sensitive issues - no firewall - I am able logon online.

Any help is greatly appreciated!

Thanks,

Jay

[Citroen]

The C2 logbook password is CaSe SeNsItIvE, make sure you've entered it exactly the same as you did on the web page when you registered (or changed) it.

[lucky13js]

Thanks Citroen -

As I mentioned before - it is not a case sensitive issue.

I am also able to log in on the website - just not through the application.

Any other ideas?

Thanks again,

Jay

[Citroen]

Any other ideas?

Apart from ditch the Apple, no, sorry. Send an email to rowing@concept2.com with details of what's happening they'll be able to fix it.

[lucky13js]

Bad news - I will NEVER ditch my Mac (and will refrain from converting you)......

GREAT news - I emailed Concept 2 and they resolved the problem. It was caused because I had 2 accounts online (I had totally forgot that I signed up for one a year ago) - they combined my accounts - emailed me a new username password - and OUILA!

Thanks to the great people at Concept2!

[Citroen]

and OUILA!

Such a shame C2 don't do lessons in French.
I suspect you mean "voilà!" which translates as "that's it!" when used as an interjection.

The responsiveness of C2 to any email sent to rowing@concept2.com is second to none. Thanks Dena, David Hart and the others who man that ID and provide the excellent and timely support.