Concept2 Forum

For some reason for the past 3 days the graphs and data details have been missing from both my phone app and the web log. Also no options to download the data. Anyone else having this issue? This seems to have happened back in 2019 as well because of some backlog of data uploading.

My App Version is 2.0.11 fwiw.

Thanks

David H.

doulos0 wrote: ↑

September 12th, 2022, 2:34 pm

For some reason for the past 3 days the graphs and data details have been missing from both my phone app and the web log. Also no options to download the data. Anyone else having this issue? This seems to have happened back in 2019 as well because of some backlog of data uploading.

My App Version is 2.0.11 fwiw.

Thanks

David H.

Last Friday all OK, today no graphs but HR logged with splits.

Yeah, that's what I'm experiencing. The Android ErgData app was updated on the 8th. Maybe not updated on my phone until after the 9th so I'm wondering if that has anything to do with it. I already have a couple of support emails in I'm waiting for a reply from.

Here the same issue, reported it to Concept2.

Did not recognize until reading this thread
Same at my log - no graphics.

Same problem here, I made another post (viewtopic.php?f=8&t=206067) before finding this thanks to JaapvanE.
Downgrading to 2.0.7+2 solved the problem for me, I'm going to wait for another update of ErgData

rosid wrote: ↑

September 13th, 2022, 3:12 am

Same problem here, I made another post (viewtopic.php?f=8&t=206067) before finding this thanks to JaapvanE.
Downgrading to 2.0.7+2 solved the problem for me, I'm going to wait for another update of ErgData

Did it restore the data on the previous row sessions? Just curious.

doulos0 wrote: ↑

September 13th, 2022, 8:18 am

rosid wrote: ↑

September 13th, 2022, 3:12 am

Same problem here, I made another post (viewtopic.php?f=8&t=206067) before finding this thanks to JaapvanE.
Downgrading to 2.0.7+2 solved the problem for me, I'm going to wait for another update of ErgData

Did it restore the data on the previous row sessions? Just curious.

No, that is lost as the app didn't record it. I updated 2 days ago and my last 2 workouts are without stroke-data. Sucks, but at least there is a workaround using an older version of ErgData.

rosid wrote: ↑

September 13th, 2022, 8:23 am

doulos0 wrote: ↑

September 13th, 2022, 8:18 am

rosid wrote: ↑

September 13th, 2022, 3:12 am

Same problem here, I made another post (viewtopic.php?f=8&t=206067) before finding this thanks to JaapvanE.
Downgrading to 2.0.7+2 solved the problem for me, I'm going to wait for another update of ErgData

Did it restore the data on the previous row sessions? Just curious.

No, that is lost as the app didn't record it. I updated 2 days ago and my last 2 workouts are without stroke-data. Sucks, but at least there is a workaround using an older version of ErgData.

Thanks for the response. Sucks even more since one of the rows I lost was a personal best. :-/ Will look into downgrading and hopefully an update will come out soon. This has to be affecting a lot of people.

doulos0 wrote: ↑

September 13th, 2022, 8:31 am

rosid wrote: ↑

September 13th, 2022, 8:23 am

doulos0 wrote: ↑

September 13th, 2022, 8:18 am

Did it restore the data on the previous row sessions? Just curious.

No, that is lost as the app didn't record it. I updated 2 days ago and my last 2 workouts are without stroke-data. Sucks, but at least there is a workaround using an older version of ErgData.

Thanks for the response. Sucks even more since one of the rows I lost was a personal best. :-/ Will look into downgrading and hopefully an update will come out soon. This has to be affecting a lot of people.

That's especially bad. Well, at least now you have motivation to break that personal record

Good news. A new version of ErgData (2.0.12) for Android was released a little earlier and it seems to have resolved the issue.

I can confirm my stroke-by-stroke data is recorded and stored again, and synced to Garmin.

Thanks for the updates. Will test myself and report back.

I can also confirm that it works as it should. That was really quick.

I'm also seeing issues, but the symptoms are different. Today's workout appears to have been logged with Android ErgData but the graphs are missing. If I click the "rank" button from the log page it goes immediately to the "delete workout" page asking for conformation to delete the workout. However, if I go into the workout details page (by clicking the magnifying glass) I can click the "rank" button there and it ranks it.

Probably caused by a DB corruption and poor handling of the case by the web app. Defaulting to deleting the offending DB entry w/o explanation is pretty poor programming in my opinion, but what do I know?