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Error code with Concept2 and PM5: 488-9801
Posted: January 6th, 2020, 7:48 pm
by gnc207
I am getting PM5 error code: 488-9801.
It started a few days ago when I try to connect PM5 with my Polar H7 heart rate strap.
Since then, I updated firmware, but the problem is persistent.
The only way to make it work is to turn-off-on PM5 a few times.
I have also replaced batteries in both.
Any help?
Thanks
Re: Error code with Concept2 and PM5: 488-9801
Posted: January 7th, 2020, 12:42 am
by Citroen
If you've followed the instructions here:
https://www.concept2.com/service/monito ... mware#beta to update the PM5 firmware version to the latest and that didn't fix it call Concept2 at 1-800 245 5676
Re: Error code with Concept2 and PM5: 488-9801
Posted: February 3rd, 2020, 3:05 pm
by smokersteve
Same code here.
Called Concept 2 and was told it was a chip going bad in the pm5 that is used to connect a heart rate monitor.
Fix is to buy a new pm5
Stinks being the machine is only 5 years old with practically zero use the first 4.5 years
Re: Error code with Concept2 and PM5: 488-9801
Posted: April 4th, 2020, 6:38 pm
by bokeh
Same problem here on my pm5 rower.
Error code 488-9801
My heart rate monitor is connecting to my new skierg
Bluetooth on my rower does connect to erg data.
Never had this issue before the v30 update
Re: Error code with Concept2 and PM5: 488-9801
Posted: April 4th, 2020, 7:41 pm
by Citroen
Re: Error code with Concept2 and PM5: 488-9801
Posted: April 4th, 2020, 9:38 pm
by Carl Watts
Just try a factory default reset of the PM5 it fixes many issues.
Hold the bottom two left buttons down and pin the reset in the back at the same time.
