Concept2 Forum

Hello, I have a rower with a PM4.
I updated my macbook yesterday to macOS Catalina (10.15) and now I can't connect my rower to the Utility program.

In system information I can see my mac connects to the rower. But it's just not showing up on the utility.

Anybody else who has this problem?

Thanks!

What's the current PM4 firmware version on the "Product ID" page?
What's the version of the C2 utility that you've installed?

Read this: https://www.concept2.com/service/softwa ... t2-utility

C2 Website wrote:Attention Mac users: The Concept2 Utility is not compatible with the recent release of macOS Catalina for purposes of connecting a Performance Monitor to a mac computer. PM5 firmware updates and workout data transfers can be completed using a USB flash drive. Our developers anticipate a fix in the coming weeks. (posted 10/11/2019)

Thanks for the answer! Guess there's nothing to do but wait for the their update.
Good thing is I can stop looking for a solution myself

thomasbaerten wrote: ↑

October 13th, 2019, 2:01 am

Thanks for the answer! Guess there's nothing to do but wait for the their update.

You could back off your Apple update until they've fixed their bug. Or report it to Apple's software support. Or take your rower and your Mac into the iStore and demonstrate it to them.

Citroen wrote: ↑

October 13th, 2019, 6:19 am

thomasbaerten wrote: ↑

October 13th, 2019, 2:01 am

Thanks for the answer! Guess there's nothing to do but wait for the their update.

You could back off your Apple update until they've fixed their bug. Or report it to Apple's software support. Or take your rower and your Mac into the iStore and demonstrate it to them.

Yes, maybe if I have some time in my hands I will downgrade back to 10.14.
10.15 is very buggy.

There is a new version of the utility software for mac. It works!