PM5 Display Won't Turn On

Maintenance, accessories, operation. Anything to do with making your erg work.
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LiquidPony
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PM5 Display Won't Turn On

Post by LiquidPony » February 6th, 2019, 3:22 pm

I have tried several sets of fresh D batteries.

The display won't turn on with batteries or when I start rowing.

I know it's getting some kind of power, as the red LED on the back (presumably something to do with Bluetooth or other wireless connections?) will start flashing if I press the Menu button. Previously I would connect the PM5 both to my Android phone and my heartrate monitor via Bluetooth.

Is it possible to update the firmware without a working display? I've tried "resetting" the PM5 by using a pen to press the recessed button the back, still no luck.

Any other suggestions?

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Carl Watts
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Re: PM5 Display Won't Turn On

Post by Carl Watts » February 7th, 2019, 1:10 am

Try leaving the batteries out overnight for a total reset.

Its dead you need a new monitor if that doesn't work.
Carl Watts.
Age:56 Weight: 108kg Height:183cm
Concept 2 Monitor Service Technician & indoor rower.
http://log.concept2.com/profile/863525/log

David Pomerantz
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Re: PM5 Display Won't Turn On

Post by David Pomerantz » October 16th, 2021, 3:12 pm

Just ran into same problem. The PM5 can go from working well to completely dead overnight? I did have the heart rate monitor stop recording on my last row. Thanks,

Dave

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Citroen
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Re: PM5 Display Won't Turn On

Post by Citroen » October 16th, 2021, 3:45 pm

LiquidPony wrote:
February 6th, 2019, 3:22 pm

Is it possible to update the firmware without a working display? I've tried "resetting" the PM5 by using a pen to press the recessed button the back, still no luck.
If you connect a laptop with a USB-A to USB-B printer cable it should wake up. You can update the firmware, but if it gets disconnected while the update is running you could brick it.

If your Rower is less than two years old you have a manufacturer's warranty on your PM5.
https://www.concept2.com/files/pdf/us/i ... rranty.pdf

If it's more than two years old you'll need to find someone who can tell if it's a critical or repairable fault.

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Carl Watts
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Re: PM5 Display Won't Turn On

Post by Carl Watts » October 16th, 2021, 7:02 pm

Had one a few weeks ago, fixed it over the phone for a guy.

1. Put new batteries in it.

2. Factory default reset it by holding both the change units and change display buttons down at the same time and hit the reset switch on the back of it with a paper clip.

3. The display should come up "Resetting to factory defaults" at the top of the display.

4. Update the PM5 to the latest firmware to prevent it from happening again.
Carl Watts.
Age:56 Weight: 108kg Height:183cm
Concept 2 Monitor Service Technician & indoor rower.
http://log.concept2.com/profile/863525/log

extracampine
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Re: PM5 Display Won't Turn On

Post by extracampine » March 14th, 2024, 8:57 am

I have followed the above steps, but nothing appears on the PM5 screen. It's as if there's no power, but I've put new batteries in it and also tried connecting it to my laptop via USB cable. Any further advice appreciated.

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