Failed Login: Invalid Username or Password message

[InlineJinn]

Hi,

I just started getting the message "Failed Login: Invalid Username or Password - Username InlineJinn" when I try to upload a workout from a USB stick to the Online Logbook. I reported this using the Feedback link, but haven't heard anything from Concept2 support. This is a new error message that I have not seen before it started to appear a week or two ago. I have not changed my login username or password on the Concept2 Logbook site. I have been able to upload from this USB stick without too much trouble in the past (see viewtopic.php?f=16&t=152496 for the previous problem I was having with the Transfer to Spreadsheet function; also was having trouble with Windows displaying a message box stating the program has "stopped working" when I tried to upload workouts, but that seems to have gone away).

Any suggestions as to what I can do so that I can upload my workouts?

Windows 10
Concept2 Utility 7.06.15

Thanks,
John B.

[Citroen]

I've deleted your duplicate post.

Send an email to rowing@concept2.com or call them at 1-800 245 5676 with your problem report, the C2 folks don't always monitor the forum.

[JonT]

Did you get a fix? This has also started happening to me

[Citroen]

Did you get a fix? This has also started happening to me

Since you're in the UK send an email to info@concept2.co.uk or call them on 0115 9340140

[InlineJinn]

Hi,

The following advice from the Concept2 Technical Support worked to fix the problem:

If you recently updated the Utility software then you probably need to click on the Logout link and then log back in and verify your ranking ID since you just updated the software. There is spot on the top screen that asks for your information which when clicked brings you to a screen that you put in your id and password then ask it to get your ranking number. once clicked and verified hit OK, then it should take you back to the results and allow you to upload the results.

Thanks,
John B.